Brendan Underhill
About Brendan Underhill
Brendan Underhill is an IT Service Desk Analyst at J.D. Irving, Limited, specializing in application support and user experience enhancement. He has a background in customer service and technical system analysis, with experience at various companies in Canada.
Work at J.D. Irving
Brendan Underhill has been employed at J.D. Irving, Limited as an IT Service Desk Analyst since 2019. In this role, he specializes in application support, focusing on resolving technical issues and enhancing user experience. His responsibilities include providing technical assistance and ensuring that IT services meet the needs of users within the organization.
Previous Employment Experience
Prior to his current position, Brendan worked at several organizations. He served as a Customer Service Representative at Concentrix from 2015 to 2016 for one year. Additionally, he worked at ATELKA for four months in 2015. After that, he transitioned to MRDC Operations Corporation, where he held the position of Technical System Analyst from 2016 to 2017.
Education and Expertise
Brendan Underhill completed his high school education at Leo Hayes High School, earning his High School Diploma from 2009 to 2013. He furthered his education at New Brunswick Community College, where he studied IT: Networking Administration from 2017 to 2019. His educational background supports his expertise in technical support and system analysis.
Technical Skills and Certifications
Brendan specializes in application support, with a focus on resolving technical issues and enhancing user experience. He holds active controlled goods and reliability status, which indicates a high level of trust and security clearance in his role. This status reflects his capability to handle sensitive information and contribute effectively to his organization's IT operations.