Charlene Mladineo
About Charlene Mladineo
Charlene Mladineo serves as the Manager of End User Computing and Facilities at J.D. Irving, Limited, where she coordinates project management for hardware installations and oversees client software implementations. With a background in IT management and support, she has extensive experience in ensuring service satisfaction and managing large inventories of systems.
Current Role at J.D. Irving
Charlene Mladineo serves as the Manager of End User Computing and Facilities at J.D. Irving, Limited. She has held this position since 2022 in Saint John, New Brunswick, Canada. In her current role, she coordinates between internal and external teams as a project manager, specifically for new hardware installations or relocations. Her responsibilities include overseeing the management of a lab environment for hardware and software testing, as well as managing an inventory of over 2,000 systems.
Previous Experience at Irving Oil
Charlene Mladineo worked at Irving Oil from 2013 to 2022 as the IT Core Infrastructure Manager. During her nine-year tenure, she was responsible for reviewing Service Level Objectives (SLO) and Service Level Agreements (SLA) with internal teams and customers to ensure satisfaction. She also led client software implementation for new and upgraded applications and regularly met with customers to review results for software and hardware deployments.
Early Career at Genesys and Irving Oil
Before her role at Irving Oil, Charlene Mladineo worked as a Technical Support Analyst at Genesys from 2011 to 2013. She provided technical support and assistance during her two years there. Additionally, she began her career at Irving Oil as a PC Support specialist from 1998 to 2000, where she gained foundational experience in IT support.
Education and Qualifications
Charlene Mladineo studied at CompuCollege School of Business, where she focused on Computer and Business Administration. She completed her studies in 1998 after a seven-month program. This educational background supports her extensive experience in IT management and support roles.