Cynthia Martin
About Cynthia Martin
Cynthia Martin is an Executive Assistant at J.D. Irving, Limited, with a background in customer service and quality assurance. She has over 14 years of experience in the field and has held various roles in companies such as IBM and Xerox.
Work at J.D. Irving
Cynthia Martin has been employed at J.D. Irving, Limited since 2021, serving as an Executive Assistant. In her role, she has contributed to various administrative functions within the organization. Prior to her current position, she worked at J.D. Irving as a Customer Service Analyst and Sales Admin from 2018 to 2021. During her time in these roles, she gained experience in customer service and administrative support, enhancing her skills in managing client interactions and internal processes.
Previous Experience in Customer Service
Cynthia Martin has extensive experience in customer service, totaling 14 years. She worked at IBM as a Bilingual Customer Service Representative from 2005 to 2006. Later, she joined Kelly Services in 2008, where she served in a similar capacity for 11 months at Xerox. She continued her career at Xerox from 2009 to 2012 as a Bilingual Customer Service Representative, followed by a role as a Quality Assurance Analyst from 2012 to 2018. Her diverse background in customer service roles has equipped her with strong communication and problem-solving skills.
Education and Expertise
Cynthia Martin studied at École Sainte-Anne, where she developed foundational skills that support her professional career. She specializes in quality assurance, focusing on analyzing processes and data trends. Her educational background, combined with her extensive experience in customer service, positions her as a knowledgeable professional in her field.
Leadership and Team Management Skills
Cynthia Martin has demonstrated leadership skills throughout her career. She has experience in supervising, training, and coaching teams, which has contributed to her effectiveness in various roles. Her ability to lead and mentor others is complemented by her experience in on-boarding training and management/data reporting, showcasing her capability in fostering team development and enhancing operational efficiency.
Creative Problem Solving and Process Improvement
Cynthia Martin is recognized for her creative thinking and ability to challenge the status quo. She focuses on continuous process improvement, utilizing her analytical skills to identify areas for enhancement. Her approach to problem-solving is informed by her extensive experience in quality assurance and customer service, allowing her to implement effective solutions that benefit her teams and organizations.