Jay Reid
About Jay Reid
Jay Reid is an Information Technology Operations Business Analyst currently employed at J.D. Irving, Limited in Saint John, New Brunswick. He has extensive experience in various roles at Xerox, including Global Transformation Manager and Customer Support Manager, spanning over two decades.
Work at J.D. Irving
Jay Reid has been employed at J.D. Irving, Limited as an Information Technology Operations Business Analyst since 2021. He operates from Saint John, New Brunswick, Canada. In this role, he is responsible for analyzing and improving IT operations to enhance efficiency and effectiveness within the organization.
Previous Experience at Xerox
Jay Reid has extensive experience with Xerox, having held multiple positions over several years. He served as a Customer Support Manager from 2011 to 2013, followed by a role as Remote Technical Services - Support Operations Manager from 2013 to 2015. He then advanced to the position of Strategy and Capabilities - Technical Services - Senior Operations Manager from 2016 to 2019. Most recently, he worked as the North America Digital Support Program Manager from 2019 to 2021.
Current Role at Xerox
In addition to his role at J.D. Irving, Jay Reid is currently employed at Xerox as a Global Transformation Manager since 2021. He continues to work from Saint John, New Brunswick, Canada, focusing on driving transformation initiatives within the organization.
Career Timeline
Jay Reid's career spans over two decades, starting as a Remote Solutions Analyst at Xerox from 2001 to 2009. He then progressed to become a 2nd Level Support Business Lead from 2009 to 2011. His various roles at Xerox reflect a steady advancement in responsibilities and expertise in technical support and operations management.