Jonathan Brown
About Jonathan Brown
Jonathan Brown is a Service Desk Analyst at J.D. Irving, Limited, where he has worked since 2015. He has a background in computer networking and extensive experience in IT support roles across various companies.
Work at J.D. Irving
Jonathan Brown has been employed at J.D. Irving, Limited as a Service Desk Analyst since 2015. In this role, he provides technical support and assistance to users, ensuring efficient operation of IT services. His responsibilities include troubleshooting issues, managing service requests, and maintaining communication with stakeholders. Over his nine years at the company, he has developed a strong understanding of the organization's IT infrastructure and user needs.
Education and Expertise
Jonathan Brown studied at Oulton College, where he completed a program in Computer Networking Administration from 2004 to 2005. He also graduated from LJR High School, where he completed his studies from 1997 to 2001. He holds several professional certifications, including MCSE, CompTIA A+, and Network+. His educational background and certifications contribute to his expertise in IT support and systems management.
Background in IT Support
Jonathan Brown has a diverse background in IT support, having worked in various roles prior to his current position. He served as an IT Specialist at SPIELO from 2005 to 2008, and as a Help Desk Analyst at ExxonMobil from 2008 to 2012. He also worked at Bell Aliant as a Help Desk Analyst from 2013 to 2014. His experience spans over a decade and includes proficiency in multiple operating systems, including Windows and OSX.
Technical Skills and Knowledge
Jonathan Brown possesses in-depth knowledge of several operating systems, including Windows 2003, XP, Vista, 7, 8, and OSX. He is experienced in using the Clarity ticketing system and Blackberry administration. His technical skills also include coordinating software deployment and migration projects, which enhances his capability to manage IT operations effectively.
Support for Executives and Stakeholders
In his role as a Service Desk Analyst, Jonathan Brown provides assistance to C-level executives and stakeholders within a live support desk environment. His experience in this capacity allows him to address high-priority issues efficiently, ensuring that critical IT services are maintained for key personnel within the organization.