Matthew Russell
About Matthew Russell
Matthew Russell serves as the Manager of IT Operations Platform Management at J.D. Irving, Limited, where he has worked since 2020. He has extensive experience in IT operations, having held various roles within the company and previously serving in the Department of National Defence.
Work at J.D. Irving
Matthew Russell has held multiple positions at J.D. Irving, Limited since 2012. He started as an Analyst in the Network Operations Center (NOC) from 2012 to 2017. He then served as Team Lead for the IT Operations Center (ITOC) from 2017 to 2019. Following this role, he became Manager of the Service Desk from 2019 to 2020. He briefly returned to ITOC as Manager in early 2020 before assuming his current role as Manager of IT Operations Platform Management, a position he has held since 2020.
Education and Expertise
Matthew Russell studied at Compu College, where he earned an Associate Security Specialist Degree in Computer and Information Systems Security from 2003 to 2005. He completed his secondary education at Fredericton High School from 1994 to 1997. His educational background supports his extensive experience in IT operations and management.
Background in Military Service
Before his career in IT, Matthew Russell served in the Department of National Defence as a Gunner from 1997 to 2003. This six-year experience in the military provided him with foundational skills in discipline and teamwork, which he has applied throughout his professional career.
Professional Development and Team Management
In his current role, Matthew Russell focuses on fostering a positive work environment by acknowledging team contributions and mitigating conflicts. He emphasizes the importance of staying updated with emerging industry practices and actively seeks opportunities to enhance internal customer satisfaction. He plays a key role in managing innovative changes within the IT operations platform and promotes continuous improvement by sharing lessons learned from projects.
Previous Experience in Technical Support
Prior to his tenure at J.D. Irving, Limited, Matthew Russell worked at Wyndham Worldwide as a Tier 3 Technical Support Analyst from 2007 to 2011. This role contributed to his technical expertise and customer service skills, which have been beneficial in his subsequent positions within IT operations.