Michelle Sumulong, Itil, Itp
About Michelle Sumulong, Itil, Itp
Michelle Sumulong is a Service Desk Tier 2 Analyst with extensive experience in IT support roles across various organizations. She has worked in the United Arab Emirates and Canada, contributing to companies such as Elitser Technologies LLC and J.D. Irving, Limited.
Current Role at J.D. Irving
Michelle Sumulong currently serves as a Service Desk Tier 2 Analyst at J.D. Irving, Limited. She has held this position since 2018, contributing to the company's IT support operations in Fredericton, New Brunswick. In this role, she is responsible for managing and resolving technical issues, ensuring efficient service delivery to users.
Previous Experience in IT Support
Prior to her current role, Michelle Sumulong worked at several organizations in the IT support field. She was employed at Elitser Technologies LLC as an IT Service Desk Engineer from 2016 to 2018 in Dubai, UAE. Before that, she served as an IT Specialist at Farah Leisure Parks Management LLC from 2012 to 2014, where she supported operations at Ferrari World and Yas Waterworld in Abu Dhabi. Additionally, she worked as a Support Associate at Kamal Osman Jamjoom Group LLC from 2006 to 2012.
Educational Background
Michelle Sumulong studied at St. Paul University Quezon City, where she majored in Information Technology. She completed her Bachelor of Science in Commerce from 2001 to 2005. This educational background provided her with foundational knowledge and skills relevant to her career in IT support.
Career Progression in IT
Michelle's career in IT began as a Support Associate at Kamal Osman Jamjoom Group LLC, where she worked for six years from 2006 to 2012. She then transitioned to roles at various companies, including a brief stint at Penta IT Services in 2016. Her experience spans multiple positions and locations, primarily in the United Arab Emirates, before her current role in Canada.