Joel Gosswein
About Joel Gosswein
Joel Gosswein is an Operations Department Specialist at Jackson National Life Insurance Company of New York, where he has worked since 2016. He has a background in mass communications and creative writing, and he possesses expertise in New York State regulations related to annuities.
Work at Jackson National Life Insurance Company
Joel Gosswein has been employed at Jackson National Life Insurance Company of New York since 2016. In his role as an Operations Department Specialist, he is responsible for managing various operational tasks. His work includes overseeing transactions and ensuring compliance with company policies and regulations. He has developed expertise in New York State regulations related to annuities, which enhances his effectiveness in the role.
Previous Experience at Sam's Club
Before joining Jackson National Life Insurance Company, Joel Gosswein worked at Sam's Club as a Bakery and Meat Department Associate from 2014 to 2016. During his two years in the Lansing, Michigan area, he gained valuable experience in customer service and retail operations. This role contributed to his understanding of inventory management and product handling.
Education and Expertise
Joel Gosswein studied at the University of Nebraska at Lincoln, where he earned a Bachelor of Journalism degree from 2008 to 2013. His academic focus included Mass Communications and English with an emphasis on Creative Writing. This educational background supports his communication skills and enhances his ability to manage escalated cases in his current role.
Achievements in Operations
In his current position, Joel Gosswein has achieved a monthly processing accuracy rate of 99.95% while handling an average of 750 items. This high level of accuracy demonstrates his attention to detail and commitment to operational excellence. Additionally, he serves as a unique account specialist for special handling firms, managing escalated cases that involve transactions, service recovery, amendments, and outlier exceptions.