Cheryl Riddick
About Cheryl Riddick
Cheryl Riddick serves as the Director of Customer Engagement at the Jacksonville Transportation Authority, a position she has held since 2014. She has a background in community engagement and holds a Bachelor of Arts in English from Wesleyan University.
Work at Jacksonville Transportation Authority
Cheryl Riddick has served as the Director of Customer Engagement at the Jacksonville Transportation Authority since 2014. In this role, she oversees various initiatives focused on enhancing customer interactions and community outreach. Riddick administers several public meetings and hearings, ensuring transparency and engagement with the community. She represents the authority at over 50 City of Jacksonville Citizens Planning Advisory Committee meetings each year, facilitating communication between the agency and local citizens. Additionally, she leads a team of 50 members dedicated to Community Outreach, Customer Service, and Revenue.
Education and Expertise
Cheryl Riddick holds a Bachelor of Arts (BA) degree in English from Wesleyan University. Her academic background provides her with strong communication skills, which are essential in her role at the Jacksonville Transportation Authority. Riddick's expertise lies in customer engagement and community outreach, developed through her extensive experience in various leadership positions.
Background
Before joining the Jacksonville Transportation Authority, Cheryl Riddick worked at Hester Group as the Director of Community Engagement from 2013 to 2014. Her previous experience includes a two-year tenure at Duval County Public Schools, where she served as the Director of Community & Family Engagement from 2011 to 2013. This diverse background in community engagement has equipped her with the skills necessary to effectively connect with various stakeholders.
Achievements
Throughout her career, Cheryl Riddick has successfully administered numerous public meetings and hearings, fostering community involvement in transportation planning. Her role at the Jacksonville Transportation Authority has allowed her to lead a significant team focused on improving customer service and outreach. Riddick's commitment to representing the authority at various city meetings demonstrates her dedication to community engagement and collaboration.