Sonda Gray
About Sonda Gray
Sonda Gray is a Commercial Auto Litigation Manager with extensive experience in claims management, currently employed at James River Insurance Company in Richmond, Virginia. She has a background in finance from Hampton University and has worked in the insurance industry for over three decades.
Work at James River Insurance Company
Sonda Gray has been employed at James River Insurance Company since 2017, where she serves as a Litigation Claim Examiner. In this role, she is responsible for managing litigation claims and ensuring compliance with company policies. In addition to her position as a Litigation Claim Examiner, she has held the title of Commercial Auto Litigation Manager since 2018. Her responsibilities include facilitating goal setting with her team, measuring performance results, and conducting performance reviews. Gray also authorizes referrals to defense and coverage counsel when necessary.
Experience at State Farm Insurance
Before joining James River Insurance Company, Sonda Gray worked at State Farm Insurance for 27 years, from 1990 to 2017. During her tenure, she held the position of Claim Specialist, where she gained extensive experience in claims management and customer service. This long-standing role provided her with a solid foundation in the insurance industry, contributing to her expertise in handling complex claims.
Education and Expertise
Sonda Gray earned her Bachelor’s degree in Finance from Hampton University, where she studied from 1983 to 1987. This educational background has equipped her with the financial knowledge necessary to navigate the complexities of insurance claims and litigation. Her expertise in finance complements her roles in claims management, enhancing her ability to analyze and resolve claims effectively.
Leadership and Management Skills
In her current role as Commercial Auto Litigation Manager, Sonda Gray demonstrates strong leadership and management skills. She facilitates the setting of goals and objectives with her direct reports and conducts file audits to provide constructive feedback. Her focus on performance measurement and team development reflects her commitment to fostering a productive work environment.