Brooke Spence
About Brooke Spence
Brooke Spence is a Customer Support Specialist currently employed at jane.app since 2020. She has extensive experience in customer service and recreation management, having worked in various roles at organizations such as the District of West Vancouver and Grouse Mountain.
Current Role at jane.app
Brooke Spence serves as a Customer Support Specialist at jane.app. She has held this position since 2020, contributing to the company's customer service efforts for four years. In this role, she engages with users to address inquiries and provide assistance, ensuring a positive experience with the platform.
Previous Experience in Recreation and Customer Service
Before joining jane.app, Brooke Spence accumulated extensive experience in recreation and customer service roles. She worked at the District of West Vancouver as a Recreation Facility Clerk from 2008 to 2021, totaling 13 years. Additionally, she served as a Cashier at the North Vancouver Recreation & Culture Commission from 2009 to 2013 for four years. Her background in these positions has equipped her with strong interpersonal and problem-solving skills.
Ski Instruction at Grouse Mountain
Brooke Spence has been a Ski Instructor at Grouse Mountain since 2018, where she has been actively involved for six years. This role allows her to share her expertise in skiing while providing instruction and support to learners of various skill levels. Prior to this, she worked as a Guest Services Supervisor at Grouse Mountain from 2005 to 2008 for three years, gaining valuable experience in customer service within a recreational setting.
Educational Background in Sport and Fitness Management
Brooke Spence studied at the University of Louisville, where she earned a Bachelor of Science degree in Sport and Fitness Administration/Management. Her studies spanned from 2001 to 2005, providing her with a solid foundation in the principles of sport management and fitness administration.