Diarmuid Kelly
About Diarmuid Kelly
Diarmuid Kelly is a Customer Support Representative at jane.app in Vancouver, British Columbia, with over three years of experience in customer support and event management. He has held various roles in hospitality, energy, and technology, demonstrating adaptability and a diverse skill set.
Work at jane.app
Diarmuid Kelly has been employed as a Customer Support Representative at jane.app since 2021. In this role, he is responsible for assisting customers and addressing their inquiries, contributing to the company's commitment to customer satisfaction. His tenure at jane.app spans three years, during which he has developed expertise in client interactions and support processes.
Previous Employment Experience
Prior to his current role, Diarmuid Kelly worked at Rise People as a Client Support Specialist for nine months in 2020. He also served as a Brand Representative at Verve The Live Agency in Ireland for one year from 2018 to 2019. His experience includes a position as a Customer Service Administrator at Electric Ireland for two years, where he managed customer inquiries and support.
Education and Expertise
Diarmuid Kelly studied at Munster Technological University, where he earned a Bachelor's degree in Business Management from 2014 to 2019. He furthered his education at Night College Cork College of Commerce, focusing on Event Management from 2017 to 2018. This educational background, combined with his professional experience, equips him with a unique skill set in both customer support and event management.
Diverse Career Background
Diarmuid Kelly has worked in various roles across multiple industries, including hospitality, energy, and technology. His career began in the hospitality sector as a Server at Westlodge Hotel Bantry, where he worked for four years. He later transitioned to roles in customer service and support, demonstrating adaptability and a broad skill set that enhances his professional profile.
Career Transition and Skills
Diarmuid Kelly transitioned from event management to customer support, showcasing his versatility in applying skills across different domains. His experience in both fields allows him to manage client interactions effectively while also understanding the logistical aspects of event organization. This blend of skills supports his ability to provide comprehensive customer service.