Emily White
About Emily White
Emily White is a Customer Support professional currently employed at Jane App, where she has worked since 2024. She has extensive experience in customer service and management, having held various roles at Orangetheory Fitness and Publix Super Markets.
Work at jane.app
Emily White has been working at Jane App as a Customer Support representative since 2024. In her role, she focuses on assisting clients with inquiries and ensuring a positive user experience. Her background in customer service and management supports her ability to address client needs effectively.
Previous Experience in Customer Support
Prior to her current position, Emily White held various roles at Orangetheory Fitness. She served as a Dual Studio Manager from 2021 to 2023, where she managed operations at two studios. Her responsibilities included optimizing revenue and training teams on management by objectives (MBO) and customer service management (CSM) systems. She also worked as a Studio Manager for six months in 2021 and as a Lead Sales Associate from 2020 to 2021.
Background in Retail and Customer Service
Emily White began her career in customer service at Publix Super Markets, where she worked as a Cashier from 2014 to 2017 and later as Customer Service Staff from 2017 to 2019. During her time at Publix, she developed foundational skills in customer interaction and service delivery.
Education and Expertise
Emily White earned her Bachelor of Business Administration (BBA) in Business Administration and Management from Georgia College & State University, completing her studies from 2015 to 2019. Her education provided her with a solid understanding of business principles, which she applies in her professional roles.
Achievements in Team Management
In her previous roles, Emily White guided employees in identifying operational inefficiencies, which led to the development of new sales methodologies. These initiatives contributed to increased client revenue and reduced member attrition, demonstrating her ability to foster a collaborative and high-performing team culture.