Erika Pellegrini
About Erika Pellegrini
Erika Pellegrini is a Customer Support Specialist with extensive experience in the hospitality and tourism sectors. She has held various roles at notable organizations, including Fairmont Chateau Lake Louise, TMS Gateway Tours, and Grouse Mountain, and has been studying American Sign Language since 2019.
Work at jane.app
Erika Pellegrini has been employed at jane.app as a Customer Support Specialist since 2020. In this role, she provides assistance and support to users, ensuring a positive experience with the platform. Her responsibilities include addressing customer inquiries, resolving issues, and facilitating communication between users and the company.
Previous Experience in Customer Service
Prior to her current position, Erika Pellegrini accumulated extensive experience in customer service roles. She worked at Fairmont Chateau Lake Louise as a Guest Services Agent and In Room Dining Server from 2006 to 2008. Additionally, she served as a Check-In Supervisor, Bus Dispatcher, and Expeditor at TMS Gateway Tours/Gray Line of Seattle from 2001 to 2012. Her experience also includes roles at Rocky Mountaineer and Tourism Vancouver.
Education and Expertise
Erika Pellegrini studied at the BCIT School of Business, where she earned a Diploma in Marketing/Marketing Management from 2001 to 2003. She has also been studying American Sign Language (ASL) at Vancouver Community College since 2019. This educational background supports her expertise in customer service and communication.
Background in the Tourism Industry
Erika Pellegrini has a strong background in the tourism industry. She worked at Rocky Mountaineer as a Vacation Consultant and later as a Group Sales Coordinator from 2019 to 2020. Additionally, she was a Visitor Experience Specialist at Tourism Vancouver in 2017. Her roles have equipped her with valuable skills in guest relations and service management.
Current Role at Grouse Mountain
Since 2008, Erika Pellegrini has held the position of Guest Services Supervisor at Grouse Mountain in the Vancouver, Canada Area. In this capacity, she oversees guest services operations, ensuring that visitors receive high-quality service and support during their experience at the mountain.