Jamie Purdy
About Jamie Purdy
Jamie Purdy is a Customer Support Specialist with a background in customer service and childcare. She has studied at Northumberland College and the University of Cumbria, and has worked in various roles including at EE and Jane.app.
Current Role at jane.app
Jamie Purdy has been employed as a Customer Support Specialist at jane.app since 2019. In this role, Jamie is responsible for providing assistance and support to customers, ensuring their inquiries are addressed effectively. With a focus on customer satisfaction, Jamie utilizes expertise gained from previous positions to enhance the overall customer experience.
Previous Experience in Customer Service
Prior to joining jane.app, Jamie Purdy worked in various customer service roles. Jamie served as a Customer Service Representative at Stellar for three months in 2012 in Melbourne, Victoria, Australia. Additionally, Jamie worked at EE as a Retentions Specialist from 2010 to 2012 in Newcastle upon Tyne, United Kingdom, where responsibilities included managing customer retention strategies.
Education and Training
Jamie Purdy studied at Northumberland College from 2005 to 2007, completing a two-year program. Jamie also attended the University of Cumbria from 2015 to 2017, where another two-year course was completed. This educational background has provided Jamie with foundational knowledge and skills applicable to the customer support field.
Experience in Childcare
From 2015 to 2017, Jamie Purdy worked as a Residential Childcare Officer at St Cuthberts Care. In this role, Jamie was involved in providing care and support to children in a residential setting. This experience contributed to Jamie's ability to handle diverse situations and communicate effectively with individuals in need.