Kaitlin Pettinger
About Kaitlin Pettinger
Kaitlin Pettinger is a Customer Support professional at Jane.App, where she has worked since 2022. She has a diverse background in customer service, having held various roles at companies such as RBC Dominion Securities, Hudson's Bay Company, Shopify, TD, and Starbucks.
Work at Jane.app
Kaitlin Pettinger has been employed at Jane.app as a Customer Support representative since 2022. In this role, she focuses on assisting clients and ensuring they have a positive experience with the platform. Her responsibilities include addressing customer inquiries, providing product guidance, and fostering a supportive environment for users. Kaitlin's commitment to customer satisfaction aligns with Jane.app's mission to enhance client interactions.
Previous Work Experience
Before joining Jane.app, Kaitlin Pettinger held various positions in customer support and service roles. She worked at Shopify as a Support Advisor from 2020 to 2022, where she provided assistance to users in a remote capacity. Prior to that, she served as a Frontline Advisor at TD from 2016 to 2020, and as a Beauty Advisor/Counter Manager at Hudson's Bay Company from 2012 to 2013. Her early career included a role as a Financial Services Associate at RBC Dominion Securities from 2008 to 2009 and as a Barista at Starbucks from 2009 to 2011.
Education and Expertise
Kaitlin Pettinger studied at Queen's University, focusing on Classics and Classical Languages, Literatures, and Linguistics for one year from 2003 to 2004. She also attended the University of Ottawa, where she studied History for one year from 2006 to 2007. Her educational background contributes to her analytical skills and ability to engage with diverse topics, enhancing her effectiveness in customer support roles.
Skills and Interests
Kaitlin Pettinger possesses strong skills in customer acquisition and relationship building. She is passionate about making connections with clients and helping them feel comfortable using products. Additionally, she has a unique approach to communication, often using emojis on Slack to create a friendly and approachable atmosphere. Her focus on client interaction and support reflects her dedication to enhancing user experiences.