Laura Mc Gregor
About Laura Mc Gregor
Laura McGregor is a Customer Support Specialist currently employed at Jane.app since 2023. She has extensive experience in customer support and team leadership, having previously worked at Shopify and St. Lawrence College.
Current Role at Jane.app
Laura Mc Gregor has been serving as a Customer Support Specialist at Jane.app since 2023. In this role, she is responsible for addressing customer inquiries and providing support to enhance user experience. Her position involves leveraging her extensive background in customer service to assist clients effectively.
Previous Experience at Shopify
Laura Mc Gregor held multiple roles at Shopify from 2019 to 2023. She began as an App Review Specialist for five months, then transitioned to Customer Success Guru for three years. Following that, she served as Team Lead for Junior Support Advisors for one year before becoming Team Lead for Global, Overnights for another two years. During her time at Shopify, she gained experience in managing data-driven and behavioral-based performance metrics.
Education and Expertise
Laura Mc Gregor studied at St. Lawrence College, where she achieved a degree in Advertising and Marketing Communications Management from 2013 to 2017. Her education has provided her with a strong foundation in content creation and influencer marketing, which supports her leadership roles in SaaS environments.
Background in Customer Support and Marketing
Before her tenure at Jane.app and Shopify, Laura Mc Gregor worked in various marketing and customer support roles. She was a Library Assistant at St. Lawrence College from 2015 to 2017 and held several marketing assistant positions in 2017. Additionally, she worked as a Shift Leader at Tim Hortons from 2009 to 2014, where she developed her leadership and customer service skills.
Leadership and Team Management Skills
Laura Mc Gregor has a strong background in leading and coaching diverse teams. She focuses on motivating individuals to achieve their best, drawing on her extensive experience in customer support and team leadership. Her ability to manage and inspire teams has been a key aspect of her career in various roles.