Marc Dyer
About Marc Dyer
Marc Dyer serves as the Vice President of Customer Success at jane.app, bringing extensive experience in customer support and operations from previous roles at Clio and Avigilon.
Current Role at jane.app
Marc Dyer serves as the Vice President of Customer Success at jane.app, a position he has held since 2021. In this role, he is responsible for overseeing customer success initiatives and ensuring that clients receive optimal support and service. His leadership contributes to enhancing customer satisfaction and retention within the organization. He operates from North Vancouver, British Columbia, Canada.
Previous Experience at Clio
Marc Dyer has extensive experience with Clio, a legal practice management software company. He worked there in various capacities, including Director of Customer Support for five months in 2016, Senior Director of Customer Experience from 2017 to 2018, and Vice President of Customer Success from 2018 to 2021. His roles involved improving customer support processes and enhancing the overall customer experience.
Background at Avigilon
At Avigilon, Marc Dyer held multiple positions, including Vice President of Global Business Operations from 2015 to 2016 and Director of Customer Service from 2013 to 2014. He also served as Senior Director of Customer Service, IT, and Facilities from 2014 to 2015. His work focused on optimizing business operations and enhancing customer service strategies.
Career History Prior to 2013
Before his roles in customer success and support, Marc Dyer worked at Computacenter as IS Client Services Manager from 2005 to 2009 in London, United Kingdom. He also served as Customer Support Manager at Sage from 2010 to 2012 and as Global Support and Knowledge Leader at ACL from 2012 to 2013. These positions provided him with a strong foundation in customer service and support management.