Michael Rances
About Michael Rances
Michael Rances is an Information Technology Administrator at jane.app, where he has worked since 2021. He has over a decade of experience in technical support and is recognized for his problem-solving skills and commitment to learning.
Work at jane.app
Michael Rances has been serving as an Information Technology Administrator at jane.app since 2021. In this role, he applies his extensive experience in technical support to enhance the company's IT infrastructure. His responsibilities include managing IT systems, providing technical support, and ensuring smooth operations within the organization. His tenure at jane.app has allowed him to further develop his skills in problem-solving and mentorship.
Previous Experience at Apple
Before joining jane.app, Michael Rances worked at Apple for 11 years as a Genius from 2010 to 2021 in Vancouver, British Columbia, Canada. In this position, he provided technical support and customer service, helping users troubleshoot and resolve issues with their devices. His experience at Apple contributed significantly to his expertise in technical support and customer relations.
Career at Toys"R"Us
Michael Rances also held the position of World Sales Leader at Toys"R"Us from 2005 to 2010 in the Vancouver, Canada Area. In this role, he was responsible for sales strategies and team leadership. His experience in retail management provided him with valuable skills in leadership and customer engagement, which he later applied in his IT career.
Education and Expertise
Michael Rances studied at Douglas College, where he achieved a degree in Music. His educational background complements his technical skills, showcasing his diverse interests and abilities. He specializes in training and mentorship within the field of technical support, leveraging over 10 years of experience in various technical roles to guide and develop others in the industry.
Professional Skills and Attributes
Michael Rances is recognized for his passion for problem-solving and commitment to continuous learning. His extensive experience in technical support roles has equipped him with a strong foundation in troubleshooting and customer service. He is dedicated to mentoring others, sharing his knowledge and expertise to foster growth within the technical support community.