Paulina Staszuk, M.Sc.
About Paulina Staszuk, M.Sc.
Paulina Staszuk, M.Sc., serves as the Director of Customer Success at Jane.app and has extensive experience in customer success and support roles across various organizations. She holds a Master's degree from the University of Guelph and has contributed to several educational initiatives as a lecturer.
Work at jane.app
Paulina Staszuk has served as the Director of Customer Success (Sales, Onboarding, Support) at Jane.app since 2022. In this role, she is responsible for overseeing customer success initiatives, ensuring effective onboarding processes, and providing ongoing support to clients. Her tenure at Jane.app has been marked by a focus on enhancing customer satisfaction and driving engagement.
Current Roles and Advisory Positions
In addition to her role at Jane.app, Paulina Staszuk is currently an Advisor at Hatchet Ventures, a position she has held since 2023. She also serves as Dean of the Customer Success Manager (CSM) School at Pavilion, where she has been involved since 2022. Furthermore, she works as a Fractional Customer Success Leader and Consultant at happypathCS, contributing her expertise to various organizations.
Previous Experience in Customer Success
Paulina Staszuk has extensive experience in customer success roles. She was the Global Head of Customer Success and Support at Perpetua for four months in 2022. Prior to that, she held the position of Head of Customer Experience at RStudio PBC from 2019 to 2021. Her career also includes roles at Yardi, where she worked as a Client Success Specialist and an Enterprise Sales Executive.
Educational Background
Paulina Staszuk earned her Master of Science (M.Sc.) in Planning and Development from the University of Guelph, where she studied from 2012 to 2014. She also holds an Honours Bachelor of Arts (Hon. BA) in Criminology and Geography from the University of Toronto, which she completed from 2004 to 2009. Her educational background has provided her with a solid foundation for her career in customer success.
Early Career and Academic Roles
Paulina Staszuk began her career with various roles at the University of Toronto, including Manager of Programs & Strategic Partnerships and Research Assistant. She also worked as a Health, Safety and Security Officer at the university. Her early career experiences contributed to her development in program management and strategic planning.