Samantha Johnson
About Samantha Johnson
Samantha Johnson serves as the US Onboarding & Customer Support representative at jane.app, where she has worked since 2020. With a background in holistic nutrition and experience in marketing, she effectively enhances customer support strategies.
Work at jane.app
Samantha Johnson has been employed at jane.app since 2020, serving as the US Onboarding & Customer Support representative. In this role, she focuses on enhancing the onboarding experience for clients and providing ongoing support. Her work is based in North Vancouver, British Columbia, Canada. Samantha combines her knowledge of holistic nutrition with customer support strategies to create a tailored onboarding process for users.
Previous Experience at lululemon
Prior to her current position, Samantha worked at lululemon as an Educator from 2017 to 2019. During her two years at lululemon in Victoria, British Columbia, she engaged with customers to promote the brand's products and values. This experience contributed to her skills in customer interaction and support.
Education and Expertise
Samantha studied at the Nutritional Therapy Association, where she focused on Foods, Nutrition, and Wellness Studies. She achieved the designation of Functional Nutritional Therapy Practitioner in 2018 after completing a one-year program. Additionally, she holds a Bachelor's degree in Kinesiology and Exercise Science from the University of Victoria, which she earned between 2014 and 2017. This educational background supports her holistic approach to customer support.
Experience in Marketing and Online Business
Samantha has over two years of experience in marketing and managing an online service-based business. She utilizes her skills in email campaigns, social media, and SEO to improve customer support strategies. In addition to her role at jane.app, she operates her own online business, further enhancing her expertise in customer engagement and service delivery.
Background in Customer Service
Before her tenure at lululemon, Samantha worked as a Server at Stage Wine Bar from 2016 to 2020. This four-year experience in the hospitality industry helped her develop strong customer service skills, which she now applies in her current role at jane.app. Her background in customer-facing roles informs her approach to client interactions and support.