Mrunalini (Meenu) Pothana
About Mrunalini (Meenu) Pothana
Mrunalini (Meenu) Pothana serves as the Team Lead for Professional Services at Janison and has extensive experience in customer support roles, including a previous position at Commvault. She emphasizes productivity and knowledge attainment in her work and has a passion for interior design.
Work at Janison
Mrunalini Pothana has been serving as Team Lead for Professional Services at Janison since 2021. In this role, she focuses on enhancing service delivery and ensuring client satisfaction. Her responsibilities include managing a team, overseeing project execution, and implementing processes that drive productivity and knowledge attainment. Her leadership aims to align team efforts with organizational goals, contributing to the overall success of Janison's professional services.
Experience at Commvault
Mrunalini Pothana has extensive experience at Commvault, where she has held multiple positions since 2015. She began her career there as a Customer Support Engineer in the APAC region, working in Sydney for one year. In 2019, she transitioned to a Consultant role within Customer Support for seven months. Since 2019, she has been the Team Lead for Customer Support, focusing on improving customer experiences and operational efficiency.
Previous Roles in Technical Support
Prior to her tenure at Commvault, Mrunalini Pothana gained valuable experience in technical support roles. She worked at Woolworths Limited as a Tech Support Engineer for 11 months and served as a Technical Support Engineer at John Holland for one year. Additionally, she worked as an IT Support Officer at mmw3degrees for eight months. These roles provided her with a solid foundation in technical problem-solving and customer service.
Education and Expertise
Mrunalini Pothana possesses a strong background in customer support and technical services. Her expertise includes developing goal-driven processes that enhance productivity and facilitate knowledge attainment. She also has a keen eye for talent acquisition, enabling her to identify strengths in individuals that contribute to successful career paths. Her passion for interior design complements her professional skills, adding a creative dimension to her approach.