Rafael G.
About Rafael G.
Rafael G. is a Level 1 Support professional currently employed at Janison in Sydney, Australia, where he has worked since 2021. He holds a Bachelor of Information Technology with a major in Cybersecurity from Macquarie University and has prior experience in various roles including PC Rollout Engineer and Account Assistant.
Work at Janison
Rafael G. has been employed at Janison as a Level 1 Support since 2021. His role involves providing technical assistance and support to users, ensuring that their issues are resolved efficiently. Based in Sydney, New South Wales, Rafael has contributed to the company's commitment to delivering high-quality service to its clients for three years.
Education and Expertise
Rafael G. studied at Macquarie University, where he earned a Bachelor of Information Technology with a major in Cybersecurity from 2019 to 2022. This educational background has equipped him with the knowledge and skills necessary for his current role in technical support, focusing on cybersecurity principles and practices.
Previous Work Experience
Before joining Janison, Rafael worked at cubesys as a PC Rollout Engineer for three months in 2019. His responsibilities included deploying and configuring computer systems. Additionally, he served as an Account Assistant at Rawson Print Co for one month in 2019, where he supported account management tasks.
Current Role at Platypus Shoes
In addition to his position at Janison, Rafael G. has been working as a Platypus Sales Assistant since 2021. This role involves engaging with customers and assisting them with their purchases, further enhancing his customer service skills while working in the retail sector.
Background
Rafael G. studied at Oakhill College, which provided him with a foundational education before pursuing higher studies at Macquarie University. His diverse work experience spans technical support and retail, showcasing his adaptability and commitment to professional development.