Rhoan Mendoza
About Rhoan Mendoza
Rhoan Mendoza is a Senior Application Support Specialist and Event Support Lead at Janison, where he has worked since 2020. He has extensive experience in application support and incident management, having held various roles in companies such as Genpact, Infosys BPM, and Convergys.
Current Role at Janison
Rhoan Mendoza serves as a Senior Application Support Specialist and Event Support Lead at Janison since 2020. In this role, he manages the Support Desk and plays a crucial part in developing service level agreements and ticket lifecycle processes. He facilitates live support for assessment events via Teams conference meetings, ensuring the smooth delivery of exams across multiple time zones. Additionally, he collaborates closely with the Professional Services Team to address real-time issues faced by students and candidates during exams.
Previous Experience at Genpact
Rhoan Mendoza has a history of working at Genpact, where he held various positions. He started as a Phone Banker (Process Associate) from 2011 to 2012, then progressed to Technical Service Specialist (Process Associate) from 2012 to 2014, and was later promoted to Technical Service Specialist (Process Developer) for a brief period in 2014. His experience at Genpact laid a foundation for his technical and customer service skills.
Experience at Infosys BPM
At Infosys BPM, Rhoan Mendoza held multiple roles, contributing significantly to the organization. He worked as an Information Technology Help Desk from 2014 to 2015, then transitioned to Senior Process Executive from 2015 to 2016. In 2017, he served as a Critical Incident Manager for six months. His roles involved managing incidents and ensuring efficient service delivery.
Educational Background in Information Technology
Rhoan Mendoza earned a Bachelor of Science in Information Technology from Dalubhasaan ng Lungsod ng San Pablo, Laguna, completing his studies from 2007 to 2011. This educational background provided him with a solid foundation in IT principles and practices, which he has applied throughout his professional career.
Technical Skills and Tools
Rhoan Mendoza possesses extensive experience in various technical tools and platforms. He is proficient in using ServiceNow, Visual Studio, Azure DevOps, and Zendesk for incident management and client services. His skills also include conducting quality assurance testing of software and running test cases for acceptance testing, contributing to the overall quality of the services provided.