Tess Hawkins
About Tess Hawkins
Tess Hawkins is a Senior Technical Writer at Janison, where she has worked since 2017. She has a diverse background in technical writing, support services, and engineering, with experience at various organizations including Janison, Atkins, and Hewlett Packard Enterprise.
Work at Janison
Tess Hawkins has held multiple roles at Janison since joining the company. She worked as Support Services Manager from 2008 to 2013, where she managed support operations in Coffs Harbour, Australia. After a four-year period as a Content Specialist and Senior Consultant from 2013 to 2017, she transitioned to her current role as Senior Technical Writer in 2017. In this position, she has authored technical user guides for various high-profile clients and built an online help site for the Janison assessment division.
Education and Expertise
Tess Hawkins has a diverse educational background. She studied at the University of Newcastle, earning a Bachelor of Science (BSc) with Distinction. Additionally, she completed a Certificate IV in Business at a Business college. From 2017 to 2018, she achieved a High Distinction in the E1033 Certificate IV in Professional Writing and Editing at Open Colleges. More recently, she studied Graphic Design at WebLynx College, obtaining a Diploma in 2021.
Background
Before her tenure at Janison, Tess Hawkins gained experience in various roles. She worked as a Rollout Engineer at Hewlett Packard Enterprise from 2001 to 2003 in Birmingham, United Kingdom. Following that, she served as a Field Engineer and Team Lead at Atkins from 2003 to 2007. This diverse background in technical and engineering roles has contributed to her skills in technical writing and content development.
Achievements
Tess Hawkins has authored technical user guides for several high-profile clients, including the Australian Electoral Commission, British Council, and Westpac Banking Corporation. She developed a set of user guides for the NAPLAN online system tailored for various educational roles. Additionally, she built an online help site for the Janison assessment division, enhancing user support and accessibility.