Anna Asabina
About Anna Asabina
Anna Asabina is an Operations Manager currently working at JatApp in Ukraine. She has a diverse background in various roles including recruiting, technical support, and product management, with experience at companies such as TICKETS.UA LLC and ZoomSupport for Business.
Current Role at JatApp
Anna Asabina serves as the Operations Manager at JatApp, a position she has held since 2023. In this role, she is responsible for overseeing operational processes and ensuring efficient workflow within the organization. Her experience in operations management contributes to the company's strategic objectives and enhances overall productivity.
Previous Experience at TICKETS.UA LLC
Anna Asabina worked at TICKETS.UA LLC in various roles from 2016 to 2018. Initially, she served as a Recruiting Manager for six months in 2016, followed by a position as IT HR Manager for four months in 2017. She later advanced to HR Team Lead, where she worked for one year until 2018. Her contributions included implementing effective HR strategies and managing recruitment processes.
Experience at ZoomSupport for Business
Anna Asabina was employed at ZoomSupport for Business from 2014 to 2016. She started as a Customer Technical Support Engineer for two years and transitioned to a Technical Coach for six months in 2016. Her roles involved providing technical support and training, enhancing customer service delivery.
Educational Background
Anna Asabina studied at Lviv Polytechnic National University, where she earned a Master's degree in Informational Systems and Networks from 2014 to 2015. She also holds a Bachelor's degree in Computer Systems Analysis from the same institution, completed from 2010 to 2014. Additionally, she is currently pursuing studies in Product Marketing at Projector Institute, a program expected to span from 2023 to 2033.
Professional Contributions and Skills
Throughout her career, Anna Asabina has introduced several initiatives to improve team performance and operational efficiency. She has facilitated sprint review sessions and retrospectives, implemented Service Level Agreements (SLA) for incident reporting, and defined project criteria through Definitions of Done (DoD) and Definitions of Ready (DoR). Her focus on Personal Development Plans (PDPs) has also contributed to the growth of team members.