Chuanxin Song
About Chuanxin Song
Chuanxin Song serves as the Area Customer Care Manager at JBT Foodtech, overseeing customer care operations for the Greater China Region and South Korea. Based in Chicago, Illinois, he has over a decade of experience in aftermarket sales and customer care management.
Work at JBT FoodTech
Chuanxin Song has served as the Area Customer Care Manager at JBT FoodTech since 2011. In this role, he manages customer care operations for the Greater China Region and South Korea. His responsibilities include overseeing customer service strategies and ensuring customer satisfaction across these international markets. Based in Chicago, Illinois, he coordinates efforts to enhance service delivery and support for clients in these regions.
Education and Expertise
Chuanxin Song holds a Master of Business Administration from Shanghai Jiao Tong University, where he studied from 2017 to 2020. He also earned a Bachelor's degree in Logistics from Stenden. His educational background provides a strong foundation for his expertise in customer care management and aftermarket sales, contributing to his effective leadership in these areas.
Background
Chuanxin Song is based in Chicago, Illinois, where he has lived while managing customer care operations for JBT FoodTech. With over a decade of experience in aftermarket sales and customer care management, he has developed a comprehensive understanding of the industry and customer needs. His international focus includes significant engagement with markets in Greater China and South Korea.
Achievements
With 13 years of experience at JBT FoodTech, Chuanxin Song has significantly contributed to the company's customer care operations. His role involves implementing strategies that enhance customer satisfaction and operational efficiency. His extensive experience in the field positions him as a knowledgeable leader in customer care management.