David Alejandro Mancilla Garibay
About David Alejandro Mancilla Garibay
David Alejandro Mancilla Garibay serves as the Customer Care Director for JBT FoodTech, overseeing operations in Mexico, Central America, the Caribbean, and Andean countries since 2020. He holds a Master of International Business from Macquarie University and has extensive experience in customer care, sales, and management across various industries.
Current Role at JBT FoodTech
David Alejandro Mancilla Garibay serves as the Customer Care Director for Mexico, Central America, the Caribbean, and Andean countries at JBT FoodTech. He has held this position since 2020, contributing to the company's customer service strategies and operations in these regions. His responsibilities include overseeing supply chain operations and managing RCI projects, which focus on enhancing customer experience and operational efficiency.
Education and Expertise
David studied at Macquarie University, where he earned a Master of International Business from 2004 to 2005. He also holds a Bachelor of Business Administration (BBA) from Universidad Autónoma del Estado de México, completed from 1993 to 1998. His educational background equips him with a strong foundation in marketing and business management, essential for his roles in customer care and operational strategy.
Professional Background
David has a diverse professional background with significant experience in various managerial roles. Before joining JBT FoodTech, he worked at Transportes y Grúas Auriga, SA de CV as Commercial Director from 2015 to 2020. He also held multiple positions at AGCO Corporation, including Parts Manager, Marketing and Dealer Development Manager, and Aftersales Manager between 2010 and 2015. Earlier in his career, he served as an Account Executive at FedEx Express and as a District Manager at General Motors.
Key Responsibilities
In his current role at JBT FoodTech, David is accountable for sales of parts and services to industrial users. His responsibilities include pricing, inventory management, and enhancing customer experience. He is also involved in generating strategies to improve market penetration and achieve business goals across Mexico, Central America, and the Caribbean.