Umair Younus
About Umair Younus
Umair Younus is a Customer Care Manager for Oceania at JBT FoodTech, with a strong background in B2B sales and account management. He has extensive experience in technical account management and engineering roles, particularly at Tetra Pak, and holds a Master of Science in Manufacturing Engineering from UNSW.
Work at JBT FoodTech
Currently, Umair Younus serves as the Customer Care Manager for Oceania at JBT FoodTech, a position he has held since 2018. Based in Sydney, Australia, he has been responsible for overseeing customer care operations in the Oceania region. His role involves managing customer relationships and ensuring service excellence, which aligns with his extensive background in account management and B2B sales.
Previous Experience at Tetra Pak
Umair Younus has a significant history with Tetra Pak, where he held various roles over several years. He worked as a Field Service Engineer from 2009 to 2013 in Lahore, Pakistan, and then transitioned to the role of Technical Account Manager from 2013 to 2016, also in Lahore. He later served as a Technical Key Account Manager for five months in Saudi Arabia in 2017, followed by another year as a Technical Account Manager in Jeddah, Saudi Arabia, until 2018.
Education and Expertise
Umair Younus holds a Master of Science in Manufacturing Engineering from the University of New South Wales (UNSW), which he completed from 2018 to 2020. He also earned a Bachelor of Engineering in Mechatronics from the National University of Sciences and Technology (NUST) between 2004 and 2007. His educational background complements his expertise in CRM systems and his ability to analyze and resolve complex challenges.
Background in Sales and Account Management
Umair Younus has a strong background in B2B sales and account management. He focuses on building long-term relationships with clients and managing sales pipelines effectively. His experience in customer care and technical account management has equipped him with the skills necessary to navigate complex sales environments and enhance customer satisfaction.
Professional Development and Awards
Throughout his career, Umair Younus has received several awards that recognize his achievements in services sales. He demonstrates a commitment to continuous learning, actively seeking opportunities to apply new knowledge and improve his professional skills. This dedication to growth has contributed to his success in customer care and account management roles.