Emily Moos
About Emily Moos
Emily Moos serves as the Senior Director of Customer Onboarding at Jebbit, a position she has held since 2024. With a background in customer success and account management, she has accumulated significant experience in the field over several years.
Current Role at Jebbit
Emily Moos serves as the Senior Director of Customer Onboarding at Jebbit, a position she has held since 2024. In this role, she is responsible for overseeing the onboarding process for new customers, ensuring a smooth transition and integration into the company's services. Her leadership in this area is crucial for enhancing customer satisfaction and retention.
Previous Experience at Jebbit
Prior to her current role, Emily Moos worked at Jebbit in various capacities. She served as the Director of Customer Onboarding from 2021 to 2024, and before that, she was the Associate Director of Customer Success & Platform Operations from 2019 to 2021. Additionally, she held the position of Senior Customer Success Manager from 2017 to 2019. Her extensive experience at Jebbit has contributed to her deep understanding of customer needs and operational efficiencies.
Early Career Background
Emily Moos began her career in the Greater New York City Area as an Account Services Coordinator at Collective from 2013 to 2015. She then transitioned to ownerIQ, where she worked as an Account Manager from 2015 to 2016 and later as a Senior Account Manager from 2016 to 2017. This foundational experience in account management helped shape her skills in customer relations and service delivery.
Education and Academic Background
Emily Moos studied at Colby College, where she earned a Bachelor of Arts (B.A.) degree in Sociology and Classics from 2008 to 2012. Prior to that, she attended The Blake School from 1996 to 2008. Her academic background has provided her with a strong foundation in critical thinking and communication, which are essential in her professional roles.
Internship Experience
In 2011, Emily Moos gained valuable experience as a Blue Label Fabric Research and Design Intern at Ralph Lauren in the Greater New York City Area. This internship allowed her to explore the intersection of design and business, contributing to her diverse skill set.