Maryetta Surrette
About Maryetta Surrette
Maryetta Surrette is a Customer Support Manager with extensive experience in customer support and implementation roles across various companies. She has a strong background in training customers on hardware and software solutions, leveraging her technical and business management skills.
Current Role as Customer Support Manager
Maryetta Surrette currently serves as the Customer Support Manager at Jebbit, a position she has held since 2021. In this role, she is responsible for overseeing customer support operations, ensuring that clients receive effective assistance and training. Her experience in customer support allows her to implement strategies that enhance user satisfaction and streamline support processes.
Previous Experience at Jebbit
Prior to her current role, Maryetta worked at Jebbit as a Customer Support Specialist from 2020 to 2021. During this time, she developed her skills in customer interaction and support, contributing to the overall customer experience. Her tenure at Jebbit has provided her with valuable insights into customer needs and effective support solutions.
Background in Implementation and Project Management
Maryetta has a diverse background in implementation and project management, having held various roles at Upserve. She worked as an Implementation Project Manager for four months in 2019 and as a Customer Implementation Coordinator for six months from 2018 to 2019. These positions involved training customers on software solutions and managing project timelines to ensure successful implementations.
Education and Expertise in Psychology
Maryetta earned her Bachelor of Arts in Psychology from Brandeis University, where she studied from 2012 to 2016. Her educational background in psychology complements her customer support role, as it provides her with an understanding of human behavior and effective communication strategies. This knowledge aids her in training customers to use both hardware and software solutions effectively.
Experience in High-Growth Environments
Maryetta has significant experience working in high-growth and start-up environments. Her roles have focused on customer support and implementations, allowing her to develop a blend of technical and business management skills. This experience equips her to address the challenges faced by customers in dynamic business settings.