Shelly Griffin
About Shelly Griffin
Shelly Griffin serves as the VP of Customer Success for SMB and MidMarket at Jebbit, where she leverages her expertise in digital cross-channel marketing. With a robust background in sales operations and customer success, she has held various leadership roles across multiple companies since the late 1990s.
Work at Jebbit
Shelly Griffin currently serves as the Vice President of Customer Success for SMB and MidMarket at Jebbit, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and driving success for small and mid-sized businesses. Prior to this, she worked at Jebbit as the VP for MidMarket/SMB Customers from 2021 to 2023, where she contributed to the company's growth and customer engagement strategies.
Background
Shelly Griffin has extensive experience in digital cross-channel marketing, with expertise in email, mobile, and social media strategies. Her career spans multiple roles in various companies, primarily in the marketing technology sector. She has held significant positions at companies such as ExactTarget, Salesforce, and Greenlight Guru, where she developed and implemented sales operations and marketing strategies.
Education and Expertise
Shelly Griffin earned her Bachelor's degree in Drama and Dramatics/Theatre Arts from Hofstra University. Her academic background complements her professional expertise in sales practices, including New Business, Retention, and Partner/Channel strategies. She specializes in optimizing the Salesforce Marketing Cloud and Salesforce Sales Cloud platforms.
Achievements
Throughout her career, Shelly Griffin has led sales teams that managed over $40 million in annual sales. She has experience in designing and building sales practices and has utilized various sales methodologies, including Winning by Design, Solution Selling, and Challenger Sales. Her leadership roles in organizations have contributed to significant advancements in customer success and sales operations.