Nitin Kalla
About Nitin Kalla
Nitin Kalla is a credit risk professional based in Toronto, Canada, currently working at Jeeves since 2022. He has held various roles in credit risk and business analysis, including positions at Capital One and BMO Financial Group, and holds an MBA from McGill University.
Current Role at Jeeves
Nitin Kalla holds the position of Credit Risk - North America at Jeeves since 2022. His role focuses on managing credit risk within the North American market, contributing to the company's financial stability and growth. Based in Toronto, Ontario, Kalla applies his extensive experience in financial analysis and risk management to enhance the company's credit evaluation processes.
Previous Experience in Financial Services
Before joining Jeeves, Nitin Kalla worked at BMO Financial Group as Senior Manager, Acquisition and Onboarding from 2018 to 2022. In this role, he oversaw the onboarding process for new clients, ensuring a smooth transition and integration into the bank's services. He also served at Capital One as Lead of the Asian Business Resource Group from 2015 to 2018, where he focused on promoting diversity and inclusion within the organization. His career began with a three-month internship at Capital One in 2014.
Educational Background
Nitin Kalla earned a Master of Business Administration (MBA) in Global Leadership & Strategy and Finance from McGill University, completing his studies from 2013 to 2015. He also holds a Bachelor of Technology (BTech) in Electronics and Communications Engineering from SRM University, where he studied from 2005 to 2009. His educational background provides a strong foundation for his career in finance and risk management.
Key Projects and Initiatives
Throughout his career, Nitin Kalla has led several significant projects that have contributed to operational efficiency and cost savings. He developed a Tableau dashboard for senior leadership to monitor Canadian business processes. His redesign of call center queues identified over $2 million in annual cost savings. Additionally, he created a new hiring tool that improved the hiring process for call center agents and enhanced service levels.
Technical Skills and Tools
Nitin Kalla possesses strong technical skills in data analysis and financial modeling. He has improved call center forecasting accuracy using Excel and SQL, which helped meet service level agreements efficiently. He also developed an annual budget Excel model for Canada Servicing, significantly reducing the time required for budgeting. His expertise in designing incentive programs for call center agents reflects his ability to balance customer service with financial risk management.