Roshawn Brooks
About Roshawn Brooks
Roshawn Brooks is a Help Desk Specialist at Jefferies, providing support for over 100 employees and handling complex networking and desktop issues.
Title and Current Position
Roshawn Brooks is a Help Desk Specialist currently working at Jefferies since 2018. Brooks provides technical support for over 100 employees in New York, New York, handling complex networking and desktop issues. His role includes assisting with anti-virus program installations and virus removals using remote access tools.
Past Work Experience
Before becoming a Help Desk Specialist, Roshawn Brooks worked at Jefferies as a Facilities Assistant from 2017 to 2018. Prior to Jefferies, he was a Sales Associate at Duane Reade from 2015 to 2016, and a CNR Member of the Center Light Adult Day Healthcare at CNR in Brooklyn, New York, from 2012 to 2013.
Education and Expertise
Roshawn Brooks earned an Associate's degree in HVAC from Technical Career Institutes, where he studied from 2015 to 2017. His technical training has provided him with a strong foundation for his current role as a Help Desk Specialist, enabling him to handle a variety of technical issues effectively.
Technical Support and Network Management
In his role at Jefferies, Roshawn Brooks provides critical technical support for over 100 employees, addressing complex networking and desktop problems. He is proficient with remote access tools and plays a significant role in the installation of anti-virus programs and removal of viruses, ensuring the IT infrastructure remains secure.