Mary Ward
About Mary Ward
Mary Ward is a Ticket Agent at Jefferson Lines, where she has worked since 2017. She has a background in customer service and problem-solving, having previously held positions at National Action Financial Services, Alorica, and CROSSMARK.
Work at Jefferson Lines
Mary Ward has been employed at Jefferson Lines as a Ticket Agent since 2017. In her role, she manages complex customer inquiries and provides solutions related to transportation issues. Her responsibilities include assisting customers with logistics for shipping and transportation, ensuring smooth operational processes. Mary has contributed to improving customer satisfaction through her effective problem-solving and communication skills.
Previous Experience in Customer Service
Prior to her current position, Mary Ward worked in various customer service roles. She served as a Customer Service Representative at Alorica in 2017 for two months, where she engaged with customers to resolve their inquiries. Additionally, she worked as a Debt Collector at National Action Financial Services in 2012 for one month, and as an Events Specialist at CROSSMARK from 2014 to 2016, gaining experience in customer interaction and support.
Education and Expertise
Mary Ward studied at Milwaukee Area Technical College, where she focused on Commercial and Advertising Art. She achieved an Associate of Arts (AA) degree in this field from 1992 to 1993. This educational background has provided her with foundational skills that contribute to her current role in customer service and ticketing.
Background
Mary Ward has a diverse professional background that spans various roles in customer service and event management. She has worked in different locations, including Williamsville, NY, Onalaska, WI, and La Crosse, WI. Her experiences have equipped her with the skills necessary to handle customer inquiries effectively and manage logistical challenges in transportation.