Tommy Zhang
About Tommy Zhang
Tommy Zhang is an IT Support Manager with a strong focus on end-user experience. He has held various IT roles at companies such as Roku Inc., Spotify, and Jellysmack, emphasizing teamwork and continuous growth in his career.
Current Role at Jellysmack
Tommy Zhang serves as the IT Support Manager at Jellysmack, a position he has held since 2023. His role focuses on enhancing the end-user experience, ensuring that technical support aligns with user needs. He operates in a hybrid work environment based in Los Angeles, California. In this capacity, he emphasizes effective communication and collaboration among team members.
Previous Experience in IT Support
Before joining Jellysmack, Tommy Zhang accumulated extensive experience in IT support roles. He worked as an IT Engineer and Technical Services Specialist at Roku Inc. from 2019 to 2021 in Boston, MA. He also served as an IT Consultant at Spotify for seven months in 2022 in Los Angeles. His earlier roles include IT Helpdesk Co-Op at AIR Worldwide and IT Help Desk Support at Harvard University, showcasing a diverse background in technical support.
Education and Expertise
Tommy Zhang studied at Wentworth Institute of Technology, where he focused on Physics and earned a degree in Computer Engineering from 2014 to 2018. His educational background provides a strong foundation for his technical skills and problem-solving abilities in IT support. He emphasizes continuous growth and mentorship in his professional development.
Communication Skills and Teamwork
Tommy Zhang is recognized for his excellent communication skills, which facilitate alignment and direction among team members. He values teamwork and often fosters a collaborative environment. His ability to connect with colleagues and clients is notable, as he often shares a light-hearted moment to enhance workplace relationships.
Career Development and Growth Mindset
Tommy Zhang emphasizes continuous growth and development throughout his career. He brings a growth-minded attitude to his work, focusing on teamwork and mentorship. His approach includes sharing humor with colleagues, contributing to a positive work atmosphere that encourages collaboration and support.