Gail Buzanski
About Gail Buzanski
Gail Buzanski serves as the Sr. Customer Success Manager for Onboarding and Training at Jifflenow, where she has worked since 2022. With a career spanning over two decades, she has held various customer success roles, emphasizing customer experience and relationship management.
Work at Jifflenow
Gail Buzanski has been serving as the Sr. Customer Success Manager, Onboarding and Training at Jifflenow since 2022. In this role, she focuses on enhancing customer experiences and ensuring successful product adoption. Her responsibilities include onboarding new clients and providing training to maximize the value of Jifflenow's offerings. This position is remote, allowing her to engage with clients effectively from various locations.
Previous Experience in Customer Success
Before her current role at Jifflenow, Gail worked as the Sr. Customer Success Manager for Strategic Accounts at Jifflenow from 2014 to 2020. She also served as a Customer Success Manager for Cisco Webex at Intrado from 2020 to 2022. Her extensive background in customer success roles has equipped her with the skills necessary to drive value realization and foster extraordinary customer experiences.
Background in Customer Care and Support
Gail's career in customer care began at VSP Vision Care, where she worked as a Customer Care Representative from 2012 to 2013 and later as a Field Client Specialist from 2013 to 2014. She also gained experience as a Client Services Manager for SMB Named Accounts at WebEx from 2005 to 2011. This diverse background in customer support roles has contributed to her strong focus on relationship cultivation and commitment to customer success.
Expertise in Product Implementation
Gail possesses extensive expertise in product implementation and adoption, which is critical in her current role. Her ability to align business objectives with client service has proven essential in ensuring that customers achieve their desired outcomes. Her skills in collaboration and communication further enhance her effectiveness in driving customer success initiatives.
Career Progression and Skills Development
Throughout her career, Gail has held various roles that have contributed to her professional development. Starting as a Corporate Wholesale Account Manager at Pacific Corporate & Title Services from 2003 to 2005, she transitioned through several customer-focused positions. Her journey reflects a commitment to enhancing customer experiences and a proven talent for building strong client relationships.