Rahul Reddy
About Rahul Reddy
Rahul Reddy is an Implementation Specialist with a strong background in customer success management, currently working at Jifflenow since 2022. He has previous experience at IBM and Tangoe Europe, and holds a Bachelor of Commerce from Bangalore University.
Work at Jifflenow
Rahul Reddy has been employed at Jifflenow since 2018, initially serving as a Customer Technical Support Specialist/Engineer. In 2022, he transitioned to the role of Implementation Specialist. His responsibilities include ensuring customer success and managing technical implementations, leveraging his expertise in logistics and configuration.
Previous Experience at IBM
Prior to joining Jifflenow, Rahul Reddy worked at IBM as a Customer Service Operations Specialist from 2012 to 2017. During his five years in this role, he was based in the Bengaluru Area, India, where he developed skills in customer service operations and support.
Experience at Tangoe Europe
Rahul Reddy served as a Senior Service Delivery Analyst at Tangoe Europe for one year, from 2017 to 2018. His role involved managing service delivery processes, which contributed to his understanding of client management and operational efficiency.
Education and Expertise
Rahul Reddy holds a Bachelor of Commerce (BCom) degree from Bangalore University, which he completed from 2009 to 2011. He also studied at Cathedral Pre University College and Army Public School Bangalore, focusing on Business and Commerce. His educational background supports his expertise in logistics, configuration, and billing support.
Focus on Customer Success
Rahul Reddy emphasizes continuous improvement in customer success and employee retention. His experience in billing support and customer service operations enhances his ability to effectively manage client relationships and contribute to overall customer satisfaction.