Seema Oak
About Seema Oak
Seema Oak is a Senior Manager of Global Customer Support at Jifflenow, where she has worked since 2017. With a background in quality assurance and software engineering, she has over 20 years of experience in the technology sector.
Work at Jifflenow
Seema Oak has been serving as the Senior Manager of Global Customer Support at Jifflenow since 2017. In this role, she focuses on enhancing customer experience and ensuring effective support operations. Her responsibilities include managing cross-functional teams and implementing strategies to improve service delivery. She also holds the position of Manager of Product Quality Operations at Jifflenow, a role she has maintained since 2013. This dual role allows her to leverage her extensive experience in quality assurance and customer support within the B2B SaaS sector.
Previous Experience
Before joining Jifflenow, Seema Oak worked at Zyme Solutions as the Manager of Quality Assurance from 2007 to 2013. Her earlier roles include working as a Software Engineer at Kirloskar Electric Company Ltd. from 1995 to 1997, and as a Java Developer at Echostar Communications (DishNetwork) from 2000 to 2001. Additionally, she was a System Analyst at Oracle Corporation from 1998 to 2000. This diverse background in software development and quality assurance has contributed to her expertise in managing customer support operations.
Education and Expertise
Seema Oak holds a Bachelor of Engineering degree in Computer Science from Karnatak University and B. V. Bhoomaraddi College of Engineering & Technology, Hubli. Her academic background includes studies in C and Java development, quality assurance, software testing, and product support management. This educational foundation supports her specialization in setting up and scaling cross-functional teams in quality assurance, release management, and customer support within B2B SaaS startups.
Achievements
Seema Oak has received recognition for her contributions to customer support, including a 5-star review on G2 from a Fortune 500 customer, which highlighted her team's friendly and responsive support. She has also been acknowledged with the title of 'Coolest Manager' for her empathetic approach and ability to remain calm in stressful situations. These achievements reflect her commitment to providing quality service and fostering a positive work environment.