Germany Fischer (He/Him)
About Germany Fischer (He/Him)
Germany Fischer serves as the Manager of Technical Support & Engineering at Jobber, where he has worked since 2023. He has extensive experience in technical support roles across various companies, including Venturis Capital Corporation, Thinkific, and Sophos.
Work at Jobber
Germany Fischer currently serves as the Manager of Technical Support & Engineering at Jobber, a position he has held since 2023. In this role, he is involved in developing support processes as the company expands. He empowers a team of Tier 2 and Tier 3 engineers, focusing on skill development and support. His leadership aims to enhance customer experiences through effective technical support.
Previous Experience
Prior to his role at Jobber, Germany Fischer worked at Venturis Capital Corporation as a Senior Business System Analyst for five months in 2023. He also held the position of Senior Manager of Technical Support Operations at Thinkific from 2022 to 2023. His experience includes roles at Sophos, where he served as Technical Support Manager and Technical Support Team Lead, as well as positions at Avigilon and Clio, contributing to technical support and team leadership.
Education and Expertise
Germany Fischer studied Information Technology at the University of Santa Maria, where he earned a Bachelor's degree from 2004 to 2008. He also completed a Support Specialist program at Unibratec, achieving the CTI-SU certification from 2001 to 2003. Additionally, he attended Vancouver Community College, where he obtained High School/Secondary Diplomas and Certificates from 2014 to 2015.
Background
Germany Fischer has a diverse professional background in technical support and engineering. He began his career as an IT Support Analyst at Shopping Recife in Brazil. Over the years, he has accumulated extensive experience in various technical support roles across multiple companies, including Sony, where he worked as a Sales Associate and Assistant Manager, and Infogenius, where he served as an Instructor.
Team Development and Customer Experience
Germany Fischer has a demonstrated history of building high-performing teams and delivering exceptional customer experiences. His approach focuses on empowering team members and fostering their skills, which contributes to effective technical support and customer satisfaction. His leadership style emphasizes collaboration and continuous improvement within technical support operations.