James Lowe
About James Lowe
James Lowe serves as the Director of Customer Success at Jobber, focusing on onboarding and retention. He has extensive experience in customer success roles across various companies and has achieved significant improvements in expansion rates, customer churn, and employee productivity.
Current Role at Jobber
James Lowe serves as the Director of Customer Success, focusing on onboarding and retention at Jobber since 2023. In this role, he is responsible for enhancing customer experiences and ensuring successful onboarding processes. His leadership aims to improve customer retention rates and overall satisfaction.
Previous Experience at Jobber
Prior to his current position, James Lowe worked at Jobber as the Senior Manager of Customer Success from 2021 to 2023. During this time, he contributed to the development of customer success strategies and initiatives that supported client engagement and satisfaction.
Career Background
James Lowe has an extensive background in customer success and sales. He held various roles including Senior Sales Associate/Assistant Manager at Bell from 2003 to 2008, and Customer Success Manager at Joist from 2015 to 2016. He also worked at Filestage as Head of Customer Success & Support for eight months in 2020, and at Venngage as Director of Customer Success in 2021.
Achievements in Customer Success
In the fiscal year 2023, James Lowe achieved significant results in his role. He increased the expansion rate by 57%, decreased customer churn by 9%, and improved frontline employee productivity by 35%. He also maintained a customer satisfaction score (CSAT) of over 90% and achieved a 91% employee engagement score.
Education and Qualifications
James Lowe studied at Ryerson University, where he focused on Business, Management, Marketing, and Related Support Services. He earned a Marketing Certificate, which complements his extensive experience in customer success and management roles.