Jeff Fraser
About Jeff Fraser
Jeff Fraser is a Customer Onboarding Representative at Jobber with over 20 years of experience in client relationship management across various industries. He has held several roles, including Key Account Manager at Pragmatic Conferencing and Telepresence Experience Specialist at Telemerge Canada Inc.
Current Role at Jobber
Jeff Fraser serves as a Customer Onboarding Representative at Jobber, a position he has held since 2021. In this role, he focuses on facilitating the onboarding process for new customers, ensuring they understand the platform and its features. His responsibilities include fostering open communication to identify client requirements and challenges, allowing him to tailor solutions that meet their needs. Fraser's work is centered around building positive relationships with clients, which is essential for their successful integration into the Jobber ecosystem.
Previous Experience in Customer Service
Before joining Jobber, Jeff Fraser accumulated extensive experience in customer service roles across various companies. He worked as a Key Account Manager at Pragmatic Conferencing from 2016 to 2018, where he managed key client accounts in the Toronto area. Prior to that, he held positions such as Client Services Consultant at Enunciate Conferencing and Client Service Specialist at Premiere Global Services. His diverse background in these roles has equipped him with the skills necessary to build meaningful relationships with clients in both B2C and B2B environments.
Background in Telepresence and Retail Management
Jeff Fraser has a varied background that includes significant roles in telepresence and retail management. He worked as a Telepresence Experience Specialist at Telemerge Canada Inc. from 2009 to 2016, where he specialized in enhancing the telepresence experience for clients. Earlier in his career, he was a Retail Store Manager at Crabtree & Evelyn from 1997 to 2004, overseeing store operations and customer interactions. These experiences have contributed to his comprehensive understanding of client needs across different sectors.
Educational Background
Jeff Fraser studied at Sheridan College from 1995 to 1997, where he completed a two-year program. This educational foundation has supported his career in customer service and management, providing him with essential skills applicable in his professional roles. His education, combined with over 20 years of industry experience, has enabled him to effectively engage with clients and address their challenges.
Expertise in Client Relationship Management
With over 20 years of experience, Jeff Fraser specializes in building positive and meaningful relationships with clients. His expertise lies in fostering open and honest dialogue to identify client requirements and challenges. Fraser works as a trusted partner to develop solutions that remove barriers and help customers achieve their strategic goals. His approach emphasizes collaboration and understanding, which are critical in delivering effective client service.