Justine Burns
About Justine Burns
Justine Burns serves as the Senior Director of Customer Success at Jobber, a position she has held since 2021. She previously worked in various roles at Jobber and Pattison Outdoor, and holds a Bachelor's Degree in Art History from the University of Alberta.
Current Role at Jobber
Justine Burns serves as the Senior Director of Customer Success at Jobber, a position she has held since 2021. In this role, she oversees customer success initiatives and strategies to enhance client satisfaction and retention. Her leadership focuses on optimizing customer experiences and fostering strong relationships with clients.
Previous Experience at Jobber
Before her current position, Justine Burns worked at Jobber as the Director of Customer Success from 2016 to 2021. In this capacity, she was responsible for leading customer success teams and implementing programs to improve customer engagement. Prior to that, she held the role of Head of Success at Jobber from 2014 to 2016, where she contributed to the development of customer support strategies.
Education and Expertise
Justine Burns earned a Bachelor's Degree in Art History, Criticism and Conservation from the University of Alberta, where she studied from 2003 to 2007. Her educational background provides her with a unique perspective on customer engagement and communication, which she applies in her professional roles.
Early Career at Pattison Outdoor
Justine Burns began her career as a Marketing Representative at Pattison Outdoor, where she worked from 2007 to 2009. In this role, she gained experience in marketing strategies and client interactions, which laid the foundation for her future positions in customer success.