Mark Fleming
About Mark Fleming
Mark Fleming is a Customer Success Representative with a Bachelor of Fine Arts from Trinity Western University. He has a diverse background in the arts and customer service, which informs his approach to client relations.
Work at Jobber
Mark Fleming has been employed at Jobber as a Customer Success Representative since 2022. In this role, he focuses on enhancing customer experiences and ensuring client satisfaction. His background in customer service and the arts informs his unique approach to client relations, allowing him to effectively address customer needs and foster positive interactions.
Education and Expertise
Mark Fleming studied at Trinity Western University, where he earned a Bachelor of Fine Arts (BFA) with a focus on Acting. This educational background contributes to his skills in communication and engagement, which are essential in customer service. His expertise spans both the arts and customer service, enabling him to integrate creative strategies into his work.
Background in Customer Service
Mark has a diverse background in customer service, having held various roles that enhance his skills in client relations. He worked as a Recycling Service Representative and Truck Driver at Cascades from 2015 to 2017. Additionally, he served as a Customer Service Representative and Baker at Craig's Cookies Inc. since 2021. His experience includes working as a Floral Delivery person at Gilligan Girls Flowers on Main from 2013 to 2020.
Experience in the Arts
Mark Fleming has a significant background in the arts, which includes working as an Arts Instructor and Program Coordinator at The Arts Conservatory from 2017 to 2020. His roles involved teaching and coordinating fine arts programs, which allowed him to develop skills in leadership and program management. This experience in the arts complements his customer service roles, providing a well-rounded perspective.
Innovative Approaches to Customer Success
Mark enjoys experimenting with new ideas and systems to enhance customer experiences. His passion for integrating creative and experimental approaches into customer success strategies reflects his commitment to continuous improvement in client relations. This innovative mindset is a key aspect of his professional identity.