Mathew S.
About Mathew S.
Mathew S. is a Product Coach and Onboarding Specialist at Jobber, where he has worked since 2021. He has a diverse background in management and account services, with previous roles at Communication Zone Inc., Rogers Communications, Info-Tech Research Group, and Sobeys.
Work at Jobber
Mathew S. has been employed at Jobber as a Product Coach & Onboarding Specialist since 2021. In this role, he focuses on guiding new users through the onboarding process and ensuring they understand the product's features and benefits. His responsibilities include training sessions, creating educational materials, and providing ongoing support to enhance user experience.
Previous Experience in Business Management
Before joining Jobber, Mathew S. worked at Communication Zone Inc. as a Business Account Manager from 2020 to 2021. His role involved managing client accounts and fostering relationships to drive business growth. Prior to that, he served as Assistant Manager at Rogers Communications from 2014 to 2016, where he contributed to operational management and team leadership.
Experience in Research and Development
Mathew S. held the position of Commercial Director at Info-Tech Research Group from 2018 to 2020. In this capacity, he was responsible for overseeing commercial strategies and driving revenue growth. His experience in this role contributed to his understanding of market dynamics and customer needs.
Educational Background in Computer Science
Mathew S. studied Computer Science at George Brown College from 2011 to 2014. This educational background provided him with foundational knowledge in technology and software development, which supports his current role in product coaching and onboarding.
Early Career in Customer Service
Mathew S. began his career at Sobeys, where he worked as a Front Office Supervisor from 2009 to 2013. In this role, he managed front office operations and ensured customer satisfaction, building essential skills in customer service and team management.