Omer Sabir
About Omer Sabir
Omer Sabir is a Customer Success Specialist at Jobber in Toronto, Ontario, Canada, where he has worked since 2021. He facilitates onboarding for new users, acts as a liaison for customer feedback, and specializes in troubleshooting integration issues.
Work at Jobber
Omer Sabir has been employed at Jobber as a Customer Success Specialist since 2021. In this role, he facilitates onboarding for new users and companies by hosting webinars and maintaining comprehensive documentation. He specializes in troubleshooting integration issues and errors with the Jobber system, which enhances the customer experience with software integrations. Omer also acts as a liaison for customer feedback, communicating insights to the product and technical teams to inform future product decisions.
Previous Experience at KeepTruckin
Before joining Jobber, Omer Sabir worked at KeepTruckin as a Technical Support Specialist from 2017 to 2021. During his four years in this position, he developed skills in customer support and technical troubleshooting, which contributed to his expertise in managing customer inquiries and resolving issues effectively.
Education and Expertise
Omer Sabir holds a Bachelor of Commerce (B.Com.) degree from the University of the Punjab, where he studied Business/Commerce from 2008 to 2010. He furthered his education by obtaining a Master of Business Administration (MBA) in Marketing from Bahria University, completing his studies from 2011 to 2014. His educational background supports his roles in customer success and technical support, providing him with a solid foundation in business principles and marketing strategies.
Customer Support and Documentation
In his current role at Jobber, Omer builds and maintains a knowledge base of frequently asked questions (FAQs) to support customer inquiries. This initiative aims to improve service efficiency and enhance the overall customer experience. His efforts in maintaining documentation and providing resources for users are key components of his responsibilities in customer success.