Vern Wittal
About Vern Wittal
Vern Wittal is the Senior Manager of Customer Support at Jobber, where he has worked since 2021. With extensive experience in customer service roles across various companies, he specializes in training, quality measurement, and enhancing customer experience.
Work at Jobber
Vern Wittal has been serving as the Senior Manager of Customer Support at Jobber since 2021. In this role, he focuses on enhancing customer service operations and improving existing infrastructure. His experience in customer support management contributes to his ability to lead teams effectively and drive improvements in customer satisfaction.
Previous Experience in Customer Support
Before joining Jobber, Vern Wittal held several positions in customer support management. He worked at Spin Master Ltd. as Trainer & Supervisor of Operations in Global Customer Care for five years, where he developed training programs and supervised operations. He also served as Manager of Customer Service at Nymi for a brief period and as Customer Experience Manager at Slack for five years, where he focused on enhancing customer interactions.
Education and Expertise
Vern Wittal studied at the University of Toronto, where he gained foundational knowledge that supports his career in customer support management. His expertise includes training, quality assurance, and productivity measurement, which he applies to improve customer service operations across various organizations.
Skills in Customer Service Management
Vern Wittal possesses extensive experience with relevant software, systems, and contact center tools. He specializes in resolving sensitive situations through multiple communication channels, including phone, email, and social media. His ability to partner with different areas of the organization enables him to share consumer insights and drive product improvements.
Career Development and Leadership
Vern Wittal has a proven track record of developing internal talent and helping leaders expand their impact within organizations. He emphasizes building brand equity through world-class customer service and has the ability to determine vision and creative direction that aligns with both long and short-term organizational goals.