Nep Castalone
About Nep Castalone
Nep Castalone is the Training and Quality Lead at JobGet, with over 16 years of experience in customer service, HR, training, quality, and program management. He has held various roles at companies such as Convergys, Fieldmagic, and Cheetah, demonstrating a strong foundation in SaaS and B2B environments.
Current Role at JobGet
Nep Castalone serves as the Training and Quality Lead at JobGet, a position he has held since 2022. In this role, he focuses on enhancing training programs and ensuring quality standards are met within the organization. His responsibilities include developing training materials and overseeing the onboarding process for new hires.
Previous Experience at Convergys
Nep Castalone has extensive experience at Convergys, where he held multiple roles over several years. His positions included Training Manager OIC from 2011 to 2013, Senior Associate in Quality Performance for 8 months in 2013, Generalist Human Resource/Employee Engagement Officer from 2014 to 2016, and Program Manager from 2016 to 2017. He also worked as a Senior Team Leader and Universal Trainer, contributing to various aspects of training and quality management.
Experience in Customer Success and Sales
Nep Castalone worked as a Customer Success Manager at Fieldmagic for 7 months in 2020, where he focused on client satisfaction and retention. He also served as a Sales Account Executive at HIKINEX for 1 month in 2020 and as a Sales Development Representative at Cheetah from 2018 to 2020, gaining valuable experience in sales and client engagement.
Educational Background in Physical Therapy
Nep Castalone earned a Bachelor of Science in Physical Therapy from Emilio Aguinaldo College, completing his studies from 1994 to 1999. This educational background provided him with foundational knowledge in health sciences, which he has applied throughout his diverse career.
Diverse Professional Background
Nep Castalone has a diverse professional background spanning 16 years, with expertise in customer service, human resources, training, quality assurance, program management, client services, B2B, SaaS, and sales. His varied roles have equipped him with a comprehensive skill set that supports business objectives and enhances operational efficiency.