Tiffany Travis
About Tiffany Travis
Tiffany Travis is an Operations Manager with a strong background in business administration and management. She has successfully implemented customer service protocols and optimized operational efficiency at Mosquito Joe, where she has worked since 2015.
Current Role at Mosquito Joe
Tiffany Travis serves as the Operations Manager at Mosquito Joe, a position she has held since 2015. In this role, she oversees daily operations and manages a team that consistently meets or exceeds performance targets. Her leadership skills have contributed to a motivated workforce that focuses on operational excellence. Under her management, the company has implemented various initiatives aimed at improving service delivery and efficiency.
Previous Experience at Road Runner Wrecker Service, Inc
Prior to her current role, Tiffany Travis worked at Road Runner Wrecker Service, Inc from 2012 to 2015. As a Team Leader, Dispatch Support, and Company Liaison, she played a crucial part in expanding service offerings. Her contributions during this time led to a notable increase in sales and customer retention, showcasing her ability to drive business growth.
Education and Academic Background
Tiffany Travis studied at Texas A&M University-Commerce, where she earned a Bachelor of Business Administration (BBA) in Business Administration and Management from 1991 to 1997. She furthered her education at Texas A&M University, obtaining a Masters in Business Administration. Her academic background provides a strong foundation for her roles in operations management.
Operational Improvements and Initiatives
In her current position, Tiffany Travis has implemented several operational improvements. Notably, she introduced a new scheduling system that optimized technician routes, which resulted in enhanced operational efficiency. Additionally, she developed a comprehensive training program for new technicians, aimed at improving their efficiency and service delivery, thereby contributing to the overall success of the organization.
Customer Service Enhancements
Tiffany Travis has made significant contributions to customer service protocols. She implemented a system that significantly reduced response times to customer inquiries and complaints. This initiative reflects her commitment to enhancing customer satisfaction and operational effectiveness within the organization.