Carolyn Heyse
About Carolyn Heyse
Carolyn Heyse serves as the Vice President of Strategy and Marketing at Jonell Systems, where she focuses on market analysis and strategic planning. With a strong background in customer success and consulting, she has held various leadership roles across multiple companies, including Ernst & Young and Filtration Group.
Current Role at Jonell Systems
Carolyn Heyse serves as the Vice President of Strategy and Marketing at Jonell Systems since 2024. In this role, she analyzes market, competitive, and macroeconomic trends to develop three and five-year strategies focused on value proposition and new market entry.
Previous Experience at Ernst & Young
Carolyn Heyse worked at Ernst & Young for a total of six years in various roles. She began as an Associate/Senior Associate in Tax Effective Supply Chain Management Consulting (Transfer Pricing) from 2006 to 2009 in Kansas City, MO. She later held positions as Assistant Director of Markets Enablement from 2013 to 2014 and as Manager in the same consulting area from 2011 to 2013, both in Chicago, IL. Additionally, she worked as a Senior Associate in Taipei, Taiwan from 2009 to 2011.
Experience in Customer Success
Carolyn Heyse has extensive experience in customer success roles. She served as Chief of Staff and Senior Director of Customer Success at Filtration Group from 2020 to 2024 in Chicago, IL. Prior to that, she was the Senior Director of Customer Success at Mattersight Corporation from 2016 to 2018. She also held the position of General Manager and Director of Customer Success at Dynamic Signal from 2018 to 2020.
Educational Background
Carolyn Heyse earned her MBA from The University of Chicago Booth School of Business, focusing on Economics, Entrepreneurship, and Strategic Management from 2011 to 2015. She also holds a Bachelor of Science in Accounting and Finance from The University of Kansas, where she studied from 2002 to 2006. Her early education includes a High School Diploma from The Independent School, completed from 1998 to 2002.
Board Membership and Industry Expertise
Since 2018, Carolyn Heyse has been a member of the Next Generation Advisory Board at Gold Eagle Company in the Greater Chicago Area. She possesses expertise in leveraging big data predictive analytics to enhance B2B2C customer engagement and has industry experience in EV Charging, SAAS, and HardTech Manufacturing.